The following expressions shall have the following meanings: 1.1 “Activity” means indoor adventure activities including, but not limited to open jump trampolining, airbag jumps with tower, exciting slides, indoor football court, interactive gaming zones/pixel floor, dodgeball, slam dunk battles, and giant inflatable mega-park (bootcamp obstacles, energy assault courses, climbing walls, stepping stones, drop slides, etc.). 1.2 “Agreement” means the contract between the Company and the Customer for the provision of the Services incorporating these Booking Terms and Conditions, the Waiver, the Company Privacy Policy. 1.3 “Booking Confirmation” shall mean written communication from the Company confirming the scheduled date and time of the Activities booked by the Customer. 1.4 “Booking Terms and Conditions” means the terms and conditions as set out in this document and any subsequent terms and conditions agreed in writing by the Company. 1.5 “Company” means TJZ Leisure (The Jump Zone) whose registered address is Riseley House, 4 New Road, Rochester, ME1 1BD. 1.6 “Court Monitor” shall mean an employee or representative of the Company to monitor safety at the park. 1.7 “Customer” means any person, company or organisation who purchases Services from the Company for themselves and/or other Participants to undertake Activities at the park. 1.8 “Intellectual Property Rights” means any patent, trademark, service mark, registered design, copyright, design right, right to extract or exploit information from a database, database rights, know-how, confidential information or process, any application for any of the above, and any other Intellectual Property Right recognised in any part of the world whether or not presently existing or applied for. 1.9 “Participant” means any person entering the park undertaking Activities. 1.10 “Services” means the provision of adventure equipment and other facilities for the Customer to undertake the Activities. 1.11 “Park” shall mean the facility provided by the Company where the Services are undertaken. 1.12 “Waiver” means the acknowledgement of risk waiver form to be completed by the Customer prior to undertaking Activities.
2.1 This Agreement incorporating these Booking Terms and Conditions shall apply to the booking of any Activity at The Jump Zone Beckton. 2.2 The Customer acknowledges these Booking Terms and Conditions contain important information regarding participation in any Activity by the Customer, any Participant within their party and shall ensure that all members of their party are aware of and agree to be bound by this Agreement. 2.3 No variation to these Booking Terms and Conditions shall be binding unless agreed in writing by the Company. 2.4 The Company reserves the right to make changes to the Services and/or any Activities that may be available for any reason. 2.5 For safety reasons, all Participants undertaking Activities must be four (4) years of age or over and a Waiver must be completed prior to undertaking any Activity. 2.6 Any Participant using the park facilities who is under eighteen (18) years of age must have a Waiver completed by a parent or guardian responsible for their care. Should the parent or guardian completing the waiver not be the direct parent or guardian of the Participant, the person completing & signing the Waiver declares they have the authority from the Participant’s parent or guardian to sign the acknowledgement of risk Waiver and the Company shall rely on such written declaration as if this had been made by the direct parent or guardian of the Participant. 2.7 Wilful damage must not be caused to the facilities, fixtures or fittings by any Participant. If damage is caused by the Customer or any Participant attending under their Booking Confirmation, the Customer hereby accepts they shall be liable to pay for such damage (including accidental) caused by such Participant. 2.8 The Company does not accept any responsibility for the loss, theft or damage to property or belongings of the Customer or any Participant whilst attending the park. Money or valuables should not therefore be left unattended. Valuables can be deposited in on site locker facilities.
3.1 All bookings must be paid for at the time of booking at the rates and prices advertised by the Company. 3.2 The Company shall send a Booking Confirmation detailing all Activities booked by the Customer and the date and time reserved for such Activities. All booking requests shall only be deemed accepted by the Company upon issue of such Booking Confirmation. 3.3 Should any error or omission be included within the Booking Confirmation, the Customer shall notify the Company upon receipt. 3.4 The Company reserves the right to amend any advertised price or offer at any time. As much notice as possible will be given by the Company should any fluctuation in price occur.
4.1 It is the responsibility of the Customer and all Participants to ensure they arrive at the park 30 minutes before the commencement of any Activity at the date and time stated on the Booking Confirmation. This is to ensure there is sufficient time to allow for check-in and safety briefings. The Company reserves the right to refuse admission for any late arrival and the Company shall not be obliged to offer any refund, rebooking or compensation in such circumstances. 4.2 Participation in an Activity is not without risk and serious misuse could be fatal. All Participants shall attend and pay strict attention to the safety briefing given by the Court Monitor prior to undertaking their Activity. 4.3 It is not the responsibility of the Company or the Court Monitor to supervise any Participant. Any Participant under the age of twelve (12) must be supervised by a responsible adult at all times, although such responsible adult need not necessarily be a Participant in an Activity. For the avoidance of any doubt, responsibility for the behaviour and actions of any Participant for whom a Waiver has been signed by their parent or guardian (or responsible other pursuant to Cl. 2.6) remains with the person who has signed the Waiver on the Participant’s behalf. 4.4 The Customer and all Participants acknowledge that participation in an Activity is physically demanding and they should not undertake the Activity if they are not physically able to do so. All Participants must therefore be reasonably fit and healthy, and are subject to the age and weight (136kg/21.5 stone max for general; lower for some inflatable sections) restrictions for each Activity as stated at the time of booking. The Company also recommends that any person that is or may be pregnant should not participate in any Activity. 4.5 Participants must be dressed appropriately and, for safety reasons, the Company reserves the right to refuse participation in any Activity for any Participant who is not appropriately dressed. Grip socks (£3.50) are mandatory on activity surfaces. 4.6 The Company shall use its reasonable endeavours to ensure that any Activity booked by the Customer commences at the time booked. Time for delivery shall not be of the essence of the Agreement and the Company shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Services. 4.7 The Company shall be entitled to prevent any Participant from undertaking or completing an Activity whom, in their opinion, is acting in an unsafe or dangerous manner and/or could cause harm to themselves, others or equipment within the park. This includes a Participant who does not comply with the safety rules, the advice of the Court Monitor, the safety system or anyone who is deemed to be under the influence of alcohol or drugs. 4.8 The Company shall not be liable for any refund or compensation of any kind in the event that any Participant is not permitted to, or decides not to, undertake or complete an Activity.
5.1 The Customer shall be entitled to cancel a booking subject to the Company receiving such request for cancellation at least seven (7) days prior to the date and time stated within the Booking Confirmation. The Company will allow the Customer to re-schedule a cancelled booking, provided the notice period within this clause has been given, however should a booking be cancelled within seven (7) days of a confirmed booking then no refund or alternate booking date shall be given. For the avoidance of any doubt, should the Company at its discretion and in exceptional circumstances choose to allow a Customer to re-schedule without charge despite the required notice of this clause having not been provided by the Customer, then any subsequent cancellation by the Customer in respect of the new booking date shall result in no refund or alternate booking date being provided, regardless of the amount of notice provided for such subsequent cancellation. 5.2 The Company shall be entitled to cancel a booking at any time. In the event the Company decides to cancel the Customer’s booking, it shall use its reasonable endeavours to notify the Customer as soon as possible and the Customer shall be entitled to a full refund limited to the sums paid in relation to the booking being cancelled, and no other compensation shall be payable.
6.1 Party bookings are to be paid in full at the time of booking. The Company will refund any cancelled parties, or consider date amendments, provided that seven (7) days notice is given prior to the party date within the Booking Confirmation, should a party be cancelled within seven (7) days of a confirmed party booking then no refund shall be given. The Company may, subject to availability and at their sole discretion, offer an alternate booking date. 6.2 A party area shall be reserved for a thirty (30) minute slot after the chosen hour of activity time. The room must be vacated promptly after this time to set up for the next party. We ask the parent or guardian of the party child stay on site at all times and are responsible for the behaviour of all children. Any behaviour deemed by the Company to be unacceptable will be explained to the parent/guardian and may necessitate the party to end prematurely. Should any member of the party group have any dietary requirements, the Company shall endeavour to cater to these needs and request the Customer to advise of such requests no later than 72 hours prior to the party date. Additional guests can be added to a booking provided notice is given three (3) days prior to the date of the party. Additional guests are subject to availability at the time of the request and may mean the Company cannot action your request. 6.3 Birthday cake, candles and eating cutlery will not be supplied as part of the package, however the Company will supply a knife to cut any cake supplied by the Customer. Any decorations the Customer wishes to supply for the party is subject to the approval of the Company duty manager at the time. The Company shall not under any circumstance allow decorations to be stuck to the walls. 6.4 Three (3) pizzas shall be included for every booking of ten (10) children, with no alternate ratios available (e.g. not 1 pizza per 5 guests or 3 for 15). Extra pizzas can be added to the Customer’s order at time of booking for an additional charge. If the Customer requires additional pizzas after a booking is made, please notify the Company as soon as possible. All food orders must be made via the Company and exclude any offers. 6.5 The Customer’s party is required to arrive at the park twenty (20) minutes before the scheduled start time of the party. Upon arrival the Customer must check in with a party host who will then explain the process of the booking. Right of admission can be refused at any time if the duty manager sees fit. 6.6 Should the Customer arrive late, they shall not automatically be granted the full hour on the activities or Activity and shall be subject to availability and at the duty manager’s discretion.
7.1 Any refund due in accordance with these Booking Terms and Conditions can only be made to the same debit or credit card used to make the booking, if the card has subsequently expired, by bank transfer.
8.1 The Company has procedures in place to ensure the safety and well-being of all its Customers whilst using the park. Although the Company gives permission for photographic and recording equipment such as videos, cameras, PDA’s and mobile phones to be used at the park, if the user of said equipment is not participating in an Activity at the time, the Company requires that such use is restricted to photographs or recording of only the Customer or people in that Customer’s party. 8.2 Photographic and recording equipment such as videos, cameras, PDA’s and mobile phones are forbidden to be used under any circumstances in the toilet areas or any other area that the Company’s Duty Manager may decide upon at their discretion. The Company reserves the right to refuse permission or to withdraw permission of anyone using any photographic or recording equipment should the Company’s Management feel that the safety and well-being of its Customers has been or would be comprised. Anyone found to be taking photographs or using recording equipment which is considered by the Company to be intrusive or inappropriate will be asked to leave the premises and may be reported to the Police. 8.3 The Company requests that its Customers remain vigilant whilst using the park and report any suspicions they might have regarding the use of photographic equipment to a member of the Company’s staff.
9.1 All property coming into the possession of the Company will be dealt with responsibly with due respect for owners’ rights and title. Property classified as found will, where possible, be reunited with its owner. Where the owner cannot be traced, the Company will dispose of it in accordance with these guidelines. The Company will not deprive others of their possessions, except in accordance with the law. 9.2 A Customer is expected to report any lost property be it valuable or otherwise to the Company within a reasonable period of time from the date of loss. The Company will retain found property for 30 days (60 days for valuables/electronics); unclaimed items will be disposed of or donated.
10.1 All Intellectual Property Rights in or arising out of or in connection with the Services shall be owned by the Company. 10.2 The Customer shall not infringe any Intellectual Property Rights of the Company.
11.1 The Company does not accept responsibility for any loss or damage to property or persons whilst attending the park. Parking is at own risk. 11.2 The Company shall not be liable for any indirect or consequential loss. Liability for direct loss is capped at the insurance sum (excluding death/personal injury caused by negligence).
12.1 The Customer shall indemnify the Company against any claims arising from breach of these terms.
13.1 The Agreement ends on completion of Services or earlier breach (e.g., non-payment).
14.1 No liability for delays/failures due to uncontrollable events (e.g., acts of God, strikes).
15.1 No third-party rights; no assignment without consent; invalid terms severed.
16.1 Governed by laws of England and Wales; exclusive jurisdiction of English courts.
17.1 Subject to change; non-transferable, not for resale.
18.1 e-Gift Cards are non-refundable, valid for 12 months, redeemable at Beckton only. No cash value; subject to availability and park rules.
By visiting or booking, you accept these terms. For questions, contact us at [your email/phone]. Stay safe and enjoy the adventure!
